In light of the COVID 19 Virus, Welcome Family Holiday Park needed to change the way guests received information and had to quickly adapt to the increasingly challenging circumstances and restrictive measures outlined by regional government.
With a duty of care to guests, Welcome Family enlisted Tripleplay to enable the distribution of an internal camera feed across its IPTV network, allowing guests to receive video updates from staff, as well as being able to watch live entertainment shows from the safety of their rooms.
With the help of Tripleplay, this was achieved in less than 24 hours.
UK Sales Manager for Tripleplay, Jordan Pattison commented, “Tripleplay has worked with Welcome Family for a number of years providing the digital signage and in room TV solution across their popular Holiday Park in South Devon. When they were faced with this difficult challenge, it was extremely important to me that Tripleplay turned this solution enhancement and upgrade around in a very short time-frame and that guest safety was not put at risk.
“Alongside Alistair and his Welcome Family staff, I am extremely pleased with what we managed to achieve in just a number of hours.
Most importantly, all the guests remain safe, supported and with access to crucial information.”
Alistair Roberts, Director of Welcome Family Holiday Park was pleased with the turnaround commenting, “After working with Tripleplay since they started out in the UK, we knew the solution was reliable, but the way the team responded during a busy and challenging time has exceeded my expectations. I am thrilled that we can now live stream events to guests to the comfort of their own rooms and without risking their health and safety.”