Midwich APAC has officially announced the expansion of their Mi Services program into the Asia Pacific Region.
As previously communicated via their Channel Announcement in June, the first of a number of comprehensive offerings under the Mi Services banner is Mi Support.
Mi Support is a full range of after sales services including enhanced product warranty, training for AV and UC&C systems and the highest-level technical support and ITIL practices.
With proven success over the past two years in the U.K. and Ireland, Mi Support is available to end users via their valued Midwich Channel Partners and is a trade resalable suite of support services that end users may add to products or systems at the point of purchase.
“Sold via our channel partners, end users with Mi Support achieve a guaranteed faster resolution when things go wrong,” says Michael Broadbent, Managing Director, Midwich APAC. “An on-demand support service maintains business continuity and provides greater productivity at a time when companies are heavily reliant on remote workflows and collaboration and require a stable environment for a consistent user experience.”
The program has built-in flexibility to ensure end users have the opportunity to customise Mi Services to their business-critical needs.
Mi Support Maintenance
Secured via an industry-leading Service Level Agreement (SLA) Mi Support Maintenance offers three levels of “break-fix” support; Assurance, Onsite and Onsite+ incorporating access to Midwich’s 24/5 vNOC Helpdesk, next day advance parts replacement, software patches and/or updates, and product training delivered by technical experts who benefit from both AVIXA and vendor certified training.
Mi Support Assurance is the essential service level agreement and expanded options may also be negotiated as part of the SLA to deliver next business day onsite assistance or rapid response onsite assistance within four business hours.
Mi Support Managed Services
Mi Support Managed Services offers end-to-end problem resolution of both integrated AV equipment and appliance video conferencing codecs such as Zoom and Microsoft Teams. The offering is based on a fixed, monthly charge per registered system, incorporating all integrated AV equipment to maximise productivity while minimising downtime and risk. Clients have a choice of five service operation modules; Proactive Monitoring, Fault Management, System Administration, Concierge and Service Reporting.
Mi Support offers a single point of contact for incident and case management and is available now and the company looks forward to discussing how you can bring additional value to your sales opportunities and generate more revenue.