No Result
View All Result
Monday, 7 July 2025
  • Login
Systems Integration Asia
  • Home
  • COMMERCIAL AV
    • All
    • NEWS
    • SOLUTIONS
    • INDIA
    • CASE STUDIES
    • FEATURE
    • VIDEOS
    Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

    Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

    Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025

    Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025

    Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

    Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

    Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

    Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

    Sale of Former Bosch Unit KEENFINITY Finalised

    Sale of Former Bosch Unit KEENFINITY Finalised

    HH Audio Appoints Eddie Tan as Division Manager for APACMEA

    HH Audio Appoints Eddie Tan as Division Manager for APACMEA

    Audinate Acquires Iris to Expand Video Device Footprint, Enhance Remote Production and Monitoring Capabilities

    Audinate Acquires Iris to Expand Video Device Footprint, Enhance Remote Production and Monitoring Capabilities

    Christie Proav Solutions Power New Digital Ocean Experience at Xpark Aquarium

    Christie Proav Solutions Power New Digital Ocean Experience at Xpark Aquarium

    Extron Shipping Two New Column Array Speakers to Fit More Spaces

    Extron Shipping Two New Column Array Speakers to Fit More Spaces

    Trending Tags

    • PALM
    • PALM Expo
    • PALM Sound & Light Awards
    • El Palmeral Resort
    • retail
    • Retail Asia Expo
    • Coretronics
    • Language interpretor
    • Margareta Anastasiaa
    • Coretronic
    • Retail Technology
    • Ultra-Stretch
    • miniature electret microphone
    • Beating Retreat Ceremony
    • smart retail solutions
    • Retail Digital Signage Expo
  • SI ASIA
    • Digital Magazine
    • SI Asia E-newsletter
    • SI India E-newsletter
  • Events
  • Subscribe
  • Contact Us
  • Home
  • COMMERCIAL AV
    • All
    • NEWS
    • SOLUTIONS
    • INDIA
    • CASE STUDIES
    • FEATURE
    • VIDEOS
    Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

    Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

    Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025

    Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025

    Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

    Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

    Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

    Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

    Sale of Former Bosch Unit KEENFINITY Finalised

    Sale of Former Bosch Unit KEENFINITY Finalised

    HH Audio Appoints Eddie Tan as Division Manager for APACMEA

    HH Audio Appoints Eddie Tan as Division Manager for APACMEA

    Audinate Acquires Iris to Expand Video Device Footprint, Enhance Remote Production and Monitoring Capabilities

    Audinate Acquires Iris to Expand Video Device Footprint, Enhance Remote Production and Monitoring Capabilities

    Christie Proav Solutions Power New Digital Ocean Experience at Xpark Aquarium

    Christie Proav Solutions Power New Digital Ocean Experience at Xpark Aquarium

    Extron Shipping Two New Column Array Speakers to Fit More Spaces

    Extron Shipping Two New Column Array Speakers to Fit More Spaces

    Trending Tags

    • PALM
    • PALM Expo
    • PALM Sound & Light Awards
    • El Palmeral Resort
    • retail
    • Retail Asia Expo
    • Coretronics
    • Language interpretor
    • Margareta Anastasiaa
    • Coretronic
    • Retail Technology
    • Ultra-Stretch
    • miniature electret microphone
    • Beating Retreat Ceremony
    • smart retail solutions
    • Retail Digital Signage Expo
  • SI ASIA
    • Digital Magazine
    • SI Asia E-newsletter
    • SI India E-newsletter
  • Events
  • Subscribe
  • Contact Us
No Result
View All Result
Systems Integration Asia
No Result
View All Result
Home COMMERCIAL AV NEWS

Midwich Launches Mi Services Program Across Asia Pacific

17/11/2020
in NEWS
0
Midwich Launches Mi Services Program Across Asia Pacific
0
SHARES
Share on FacebookShare on Twitter

Midwich APAC has officially announced the expansion of their Mi Services program into the Asia Pacific Region.

As previously communicated via their Channel Announcement in June, the first of a number of comprehensive offerings under the Mi Services banner is Mi Support.

Mi Support is a full range of after sales services including enhanced product warranty, training for AV and UC&C systems and the highest-level technical support and ITIL practices.

With proven success over the past two years in the U.K. and Ireland, Mi Support is available to end users via their valued Midwich Channel Partners and is a trade resalable suite of support services that end users may add to products or systems at the point of purchase.

“Sold via our channel partners, end users with Mi Support achieve a guaranteed faster resolution when things go wrong,” says Michael Broadbent, Managing Director, Midwich APAC. “An on-demand support service maintains business continuity and provides greater productivity at a time when companies are heavily reliant on remote workflows and collaboration and require a stable environment for a consistent user experience.”

The program has built-in flexibility to ensure end users have the opportunity to customise Mi Services to their business-critical needs.

Mi Support Maintenance
Secured via an industry-leading Service Level Agreement (SLA) Mi Support Maintenance offers three levels of “break-fix” support; Assurance, Onsite and Onsite+ incorporating access to Midwich’s 24/5 vNOC Helpdesk, next day advance parts replacement, software patches and/or updates, and product training delivered by technical experts who benefit from both AVIXA and vendor certified training.

Mi Support Assurance is the essential service level agreement and expanded options may also be negotiated as part of the SLA to deliver next business day onsite assistance or rapid response onsite assistance within four business hours.

Mi Support Managed Services
Mi Support Managed Services offers end-to-end problem resolution of both integrated AV equipment and appliance video conferencing codecs such as Zoom and Microsoft Teams. The offering is based on a fixed, monthly charge per registered system, incorporating all integrated AV equipment to maximise productivity while minimising downtime and risk. Clients have a choice of five service operation modules; Proactive Monitoring, Fault Management, System Administration, Concierge and Service Reporting.

Mi Support offers a single point of contact for incident and case management and is available now and the company looks forward to discussing how you can bring additional value to your sales opportunities and generate more revenue.

www.midwich.com.sg

Tags: MidwichMi Support
Previous Post

Planon and IAdea Partner to Offer Digital Display Technology for Meeting Management

Next Post

Tata Communications Takes Cisco Webex Calling Global

Related Posts

Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application
NEWS

Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

by elissa@spinworkz.com
07/07/2025
Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth
NEWS

Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

by elissa@spinworkz.com
02/07/2025
Sale of Former Bosch Unit KEENFINITY Finalised
NEWS

Sale of Former Bosch Unit KEENFINITY Finalised

by elissa@spinworkz.com
02/07/2025
HH Audio Appoints Eddie Tan as Division Manager for APACMEA
NEWS

HH Audio Appoints Eddie Tan as Division Manager for APACMEA

by elissa@spinworkz.com
01/07/2025
Audinate Acquires Iris to Expand Video Device Footprint, Enhance Remote Production and Monitoring Capabilities
NEWS

Audinate Acquires Iris to Expand Video Device Footprint, Enhance Remote Production and Monitoring Capabilities

by elissa@spinworkz.com
01/07/2025
Next Post
Tata Communications Takes Cisco Webex Calling Global

Tata Communications Takes Cisco Webex Calling Global

LATEST NEWS

Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application

07/07/2025
Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025

Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025

04/07/2025
Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

03/07/2025
Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

Hall Technologies Completes Acquisition of Atlona, Appoints Veteran AV Leader to Spearhead Global Growth

02/07/2025
Systems Integration Asia

Systems Integration Asia (SI Asia) is a trade publication dedicated to the professional audiovisual industry, technology managers and end-users in key vertical markets such as education...

About Us

Categories

  • CASE STUDIES
  • FEATURE
  • INDIA
  • LATEST
  • SOLUTIONS
  • VIDEOS

Browse by Tag

Allen & Heath Analog Way Asia Atlona Audinate AV Stumpfl barco biamp Bosch COMM-TEC Asia Limited Crestron Dataton Digital Projection Displays dnp dnp denmark Epson ESCO Extron Harman Hewshott IBM IHSE InfoComm Installation installations Kramer Leyard NanoLumens NEC Philips Powersoft QSC Renkus-Heinz RGBlink Samsung security Shure Sony Symetrix tech talk training Tripleplay Visionary Solutions Wyrestorm

Recent Posts

  • Unlocking the Future: InfoComm Asia 2025 Offers Roadmap to AI Integration and Practical Application
  • Nexo Delivers Smiles for ’Ashita Hiroba’ in the Yoshimoto Waraii Myraii Pavilion At Expo 2025
  • Tokyo Coffeehouse Creates New Sonic Experience with Genelec Smart IP

Copyright © 2023 Systems Integration Asia . All rights reserved. Privacy Policy

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Home
  • COMMERCIAL AV
  • SI ASIA
    • Digital Magazine
    • SI Asia E-newsletter
    • SI India E-newsletter
  • Events
  • Subscribe
  • Contact Us

Copyright © 2023 Systems Integration Asia . All rights reserved. Privacy Policy