Ross Video is strengthening its long-term commitment to the Oceania market, expanding its regional team and introducing a new customer-focused technical leadership role as demand grows for more advanced live production workflows across Australia and New Zealand.
The global live video production technology specialist has announced the continued expansion of its Oceania operation, a move designed to bring customers closer access to technical expertise, faster support, and stronger day-to-day collaboration as deployments become increasingly complex.
As part of that investment, Ross Video has promoted Tom Wilson to the newly created role of Technical Account Manager (TAM) for Oceania. The new position has been established to support customers with larger-scale and more sophisticated Ross systems, providing dedicated technical guidance and helping organisations unlock greater long-term value from their live production infrastructure.
The appointment reflects a broader shift in the region, where broadcasters, venues, production teams, and enterprise users are increasingly deploying integrated and mission-critical live production environments that require more than just product supply. For Ross Video, the creation of the TAM role signals a more proactive support model built around technical continuity, system optimisation, and closer customer relationships.
Wilson steps into the role with more than 25 years of experience in the AV and live events industry. Before joining Ross Video, he held project manager and technical director roles at Innovative Production Services and Staging Connections, now known as Encore APAC. Over the years, he has worked closely with broadcasters, live event professionals, and production teams across the region, making him well positioned to support customers navigating evolving workflow and infrastructure demands.
In his new role, Wilson will serve as a trusted technical advisor to customers and partners, helping ensure Ross deployments continue to perform at the highest level in demanding operational environments. His remit will include supporting long-term system success, advising on technical best practice, and helping organisations adapt their Ross ecosystems as production requirements continue to evolve.
According to Ross Video, the expanded regional focus comes as the company continues to see strong momentum across Oceania, with more organisations adopting Ross solutions at scale across broadcast, sports, entertainment, corporate, education, and government applications.
“Ross Video continues to see strong momentum across Oceania, with more organisations adopting Ross solutions at scale,” said Adam Duncombe, General Manager – Oceania, Ross Video. “Expanding our local team ensures we can deliver the level of expertise and ongoing support our customers expect. The creation of the Technical Account Manager role is an important step in strengthening that support, and Tom’s experience and customer focus make him an excellent choice for the position.”
Ross says the latest investment is part of a wider regional strategy aimed at reinforcing local capabilities as production infrastructures become more sophisticated and customers seek deeper technical partnership beyond installation and deployment.
“Our customers rely on Ross systems for mission critical productions every day,” said Tom Wilson, Technical Account Manager – Oceania, Ross Video. “This role allows us to take a more proactive approach to supporting them, helping ensure their solutions continue to perform at the highest level while adapting to new workflows and production demands.”
With the addition of a dedicated Technical Account Manager and continued expansion of its Oceania team, Ross Video is positioning itself not only as a technology supplier, but as a long-term technical partner for organisations building increasingly ambitious live production operations across the region.
