Global Capability Centres (GCCs), of late, have become an essential requirement for professionals for diverse kinds of communications in business. For the sheer ease of effective connectivity between the companies’ headquarters, regional centres, and teams across their network, the GCCs have come to play a crucial role for the success of any technology-powered business. Noticeably, India is gaining significantly large ground in the domain, given the competencies the industry has been developing and with what speed.
A snappy perspective by Naveen Sridhara, Sales Director, Business Communication, Sennheiser India.
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India is quickly emerging as one of the world’s leading destinations for Global Capability Centres (GCCs). According to a Nasscom projection, India is now home to more than 1,800 GCCs, which generated a revenue of USD 64.6 billion in 2024 and the market is projected to exceed USD 110 billion by 2030. This growth is driven by the country’s abundant skilled talent pool, strong IT infrastructure, government incentives, and a thriving innovation ecosystem.
GCCs sit at the core of global enterprises, increasingly shaping strategic operations and driving efficiency. In India, these centres typically work in real time with global headquarters and teams. This means that collaboration between India‑based teams and colleagues in international hubs, such as London, New York, Singapore, or Frankfurt, must replicate the seamlessness of in‑person interaction.
Beyond day‑to‑day operations, GCCs must also continuously upskill their workforce to stay aligned with rapid advancements in technology and tools. This involves frequent training sessions conducted both on-site and remotely. High‑quality business communication solutions and thoughtful room design therefore play a critical role in enabling impactful learning and collaboration.
Today, meeting and training rooms depend on advanced audio technology. Examples include ceiling microphones, voice lift systems and touchless audio setups. These tools help ensure that meeting participants can be heard clearly from any part of the room. As hybrid work becomes more common, such solutions are no longer optional. They are necessary for teams to collaborate well.
Ceiling microphone systems are a powerful example of how audio technology continues to evolve. Sennheiser developed the TeamConnect Ceiling Solutions to deliver audibly superior ceiling microphones for modern collaboration environments, supporting flexible, high‑quality communication across spaces of all sizes.
The award‑winning TeamConnect Ceiling 2 (TCC 2) is designed for large meeting spaces and integrates seamlessly into modern rooms by replacing a standard ceiling tile. Its square form factor supports clean, cable‑free tables and flexible room layouts, while delivering trusted Sennheiser audio quality, easy setup, brand‑agnostic integration, simple management, and a sleek, sustainable design.
Building on the success of TCC 2 in large rooms, Sennheiser set out to bring the same premium experience to mid‑size meeting areas and educational spaces. TeamConnect Ceiling Medium (TCC M) delivers all the innovation and signature features of TCC 2 to a new segment of the market. With a coverage area of up to 40 m², customers can now enjoy the performance of TCC 2 in their mid‑sized rooms, offered in a compact, elegant design and at an attractive price point.
Combined, these technologies go beyond meeting facilitation. They drive greater trust, faster responses, and more accurate global decision‑making. Strong communication infrastructure makes this possible and reinforces India’s standing as a reliable, future‑ready base for global operations.
Strengthening India’s role in global business
GCCs in India are moving beyond basic support work and are now driving innovation and strategic projects for global companies. As their responsibilities grow, there is a greater need for reliable platforms that support smooth communication. Companies that invest early in advanced communication tools often see clear benefits. These include quicker project turnaround, stronger relationships with employees and customers and lower operational risks.
The success of GCCs depends on how well they connect with teams around the world. High-quality voice and video technology helps them collaborate more effectively and strengthens India’s role as a major contributor to global business growth.
