For Highlands Development Center, upgrading its workplace technology was not simply about adding new AV equipment. It was about creating a more connected, flexible, and efficient environment that could support the next stage of the company’s growth.
As part of Viet Thai International, the parent company behind Highlands Coffee, Highlands Development Center plays an important role in supporting one of Vietnam’s most recognisable café brands. With business operations continuing to expand, the organisation needed training and meeting spaces that could keep pace with modern workplace expectations while remaining simple and intuitive for everyday users.
To achieve this, Highlands Development Center partnered with AV integrator Duy Hoa Phat Corporation to deliver a fully integrated AV upgrade at its office in Thu Duc City, Ho Chi Minh City. Powered by Extron technologies, the project modernised three training rooms and two meeting spaces, transforming them into flexible, user friendly environments designed for collaboration and productivity.
At the centre of the installation is the Extron DXP 88 HD 4K PLUS matrix switcher, allowing any HDMI source to be routed to any display regardless of room configuration. This flexibility was especially important for the training spaces, which needed to support different layouts and teaching formats throughout the day.
Audio performance was equally critical. Extron DMP 128 Plus C AT and DMP 64 Plus C AT digital signal processors were deployed to deliver clear speech intelligibility and smooth audio routing across training and meeting spaces. Featuring Acoustic Echo Cancellation and Dante audio networking, the systems help ensure presentations and discussions remain clear for both in room participants and hybrid collaboration environments.
To simplify operation, Extron IPCP Pro 350 xi control processors and TLP Pro 725M TouchLink Pro touchpanels were installed throughout the facility, giving trainers and staff direct access to audio, video, microphone, and room configuration controls through an intuitive interface. The result is a streamlined user experience that reduces setup time and minimises reliance on technical support.
On the third floor, Extron TLS 725M Room Scheduling Panels were introduced outside each meeting room to improve workplace efficiency and booking management. Integrated through Extron Room Agent software, the panels provide real time room availability and scheduling information, helping employees quickly locate available meeting spaces and avoid delays.
Behind the scenes, the entire AV ecosystem was designed around reliability, scalability, and long term operational value. By integrating switching, DSP, control, and scheduling into a unified platform, Highlands Development Center now benefits from a system that is easier to manage while remaining ready for future expansion.
“Our goal was to deliver a seamless AV experience that would support both the operational needs and long term vision of Highlands Coffee,” said Mr. Tran Chu Thuan, Chief Executive Officer of Duy Hoa Phat Corporation. “Extron’s integrated solutions gave us the performance, reliability, and control flexibility we needed to make that possible.”
Completed over a three month period, the project has already improved how teams conduct training, host meetings, and collaborate across departments. Trainers can now manage room settings quickly and confidently, while employees benefit from meeting spaces that are more intuitive, efficient, and responsive to the needs of modern business operations.
For Highlands Development Center, the upgrade represents more than a technology refresh. It reflects a broader commitment to collaboration, professionalism, and creating workplace environments that are ready for the future.
