NETGEAR®, Inc. has launched its new Premium Support offering and comprehensive Professional Services portfolio, reinforcing its commitment to MSPs and SME customers with a complete, lifecycle-driven services strategy. This comprehensive suite of service tiers and expert-led engineering solutions delivers greater network confidence to MSPs and their customers.
“As networks become mission-critical to business operations, from cloud applications to AV over IP deployments, organizations face increasing pressure to ensure uptime, performance, and scalability,” commented Massimo Mazzeo Ocello, Vice President of Global Systems Engineering, Customer Support and Services at NETGEAR. “NETGEAR’s new services portfolio addresses this need by combining structured, SLA-backed support with expert-led, outcome-driven services, enabling customers and partners to deploy, operate, and optimize networks with confidence. It also accelerates our vision as a comprehensive B2B solutions leader dedicated to seamless, end-to-end network performance.”
A structured approach to network support
At the core of the announcement is NETGEAR’s Premium Support portfolio, a tiered framework designed to support enterprises with predictable service levels and measurable outcomes.
Key Premium Support tiers include:
• Sprint: Essential, value-driven support for day-to-day operations, including 24/5 access to engineers and advance hardware replacement
• Overdrive: 24/7 priority performance assurance with guaranteed responsiveness, featuring fast-track escalations and next-business-day hardware replacement for environments where downtime has a direct business impact
• Fastlane: A fully customized, high-touch engagement model, offering tailored SLAs, direct access to senior engineers, and dedicated resources for complex or mission-critical environments
This structured approach allows organizations to align support investment with operational criticality, reducing downtime, accelerating issue resolution, and ensuring predictable network performance.
From Support to Full Lifecycle Services
Complementing Premium Support, NETGEAR is introducing a comprehensive Professional Services portfolio, designed to support customers and partners across the entire network lifecycle.
Professional Services offerings range from deployment support to ensure production-ready networks from day one; event services; and a health check and optimization to enhance performance; through to interoperability, staging and migration services and tailored training programs to empower internal teams. NETGEAR is also offering a high-touch fully customizable partnership model with engineering resources.
Together, these services provide end-to-end coverage, enabling organizations to reduce deployment risk, accelerate time-to-value, and maintain peak performance over time.
A Partner-Centric Value Proposition
With this new portfolio, NETGEAR enables partners to expand the scope and value of their engagements, moving beyond deployment to deliver more predictable, outcome-driven services.
By combining structured support tiers with expert-led services, partners can simplify post-deployment operations, reduce risk on complex projects, and strengthen long-term customer relationships.
This launch reflects NETGEAR’s commitment to its partners and further strengthens the NETGEAR Drive Partner Success Program, extending its value beyond enablement and incentives into delivery and lifecycle services.
Designed to complement and elevate partner expertise, this services framework provides access to advanced engineering capabilities, greater operational predictability, and the ability to scale with confidence, while preserving full ownership of the customer relationship.
